Frequently Asked Questions
Everything you need to know about bringing Birkdale quality into your home.
What is the standard shipping timeframe for furniture items?
Most of our handcrafted furniture pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Birkdale ships exclusively within the continental United States and Canada to ensure our white-glove delivery standards are maintained.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my order?
Once your order has dispatched, you will receive an email containing a tracking number and a link to our logistics partner's real-time monitoring portal.
Are your wood products sustainably sourced?
Yes, at Birkdale we prioritize the planet. All our timber is sourced from FSC-certified forests, ensuring that your home styling supports responsible forestry practices.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.